Call Center Manager Assistant

Job Reference: 24478-Call center manager assistant
Company: RecruitArab - recruiter
Industry: Consumer Goods
Job Title: Call Center Manager Assistant

Location: Sharjah, UAE

Industry: Consumer Goods

Closing Date: 2024-09-22

Email Address: apply@recruiteramerica.com

We are seeking a highly motivated and organized individual to join our team as a Call Center Manager Assistant in the Consumer Goods industry in Sharjah. The ideal candidate will have experience in customer service, team management, and call center operations.

Responsibilities:
- Assisting the Call Center Manager in overseeing daily operations of the call center
- Monitoring and analyzing call center performance metrics to ensure targets are met
- Training and coaching call center agents to improve performance and customer service skills
- Handling escalated customer complaints and issues in a professional and timely manner
- Collaborating with other departments to improve overall customer experience
- Developing and implementing strategies to increase efficiency and productivity within the call center
- Conducting regular performance reviews and providing feedback to call center agents

Requirements:
- Bachelor's degree in Business Administration or related field
- Minimum of 3-5 years of experience in a call center environment
- Strong leadership and communication skills
- Ability to multitask and prioritize in a fast-paced environment
- Proficiency in Microsoft Office suite and call center software
- Experience in consumer goods industry is a plus

If you meet the above requirements and are looking for a challenging and rewarding opportunity as a Call Center Manager Assistant in Sharjah, we encourage you to apply by sending your resume to apply@recruiteramerica.com.


Please inculde this job reference [24478-Call center manager assistant] in the email when you send your application.

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