Call Center Operations Manager

Job Reference: 27212-Call center operations manager
Company: RecruitArab - recruiter
Industry: Education
Position: Call Center Operations Manager
Location: Dubai, UAE
Industry: Education
Closing Date: 2024-09-14
Email Address: apply@recruiteramerica.com

We are seeking a dynamic and experienced Call Center Operations Manager to join our team in Dubai. The successful candidate will be responsible for overseeing the day-to-day operations of our call center, ensuring the highest level of customer service and satisfaction.

Responsibilities:
- Develop and implement call center policies and procedures to ensure efficient and effective operations
- Monitor and analyze call center performance metrics to identify areas for improvement
- Train and coach call center staff to enhance their skills and performance
- Resolve customer complaints and escalations in a timely and professional manner
- Collaborate with other departments to ensure a seamless customer experience
- Conduct regular performance evaluations and provide feedback to call center staff
- Stay up-to-date on industry trends and best practices in call center management
- Manage call center budget and expenses effectively

Requirements:
- Bachelor's degree in Business Administration or related field
- [X] years of experience in call center operations, preferably in the education industry
- Proven track record of successfully managing a call center team
- Strong leadership and communication skills
- Excellent problem-solving abilities
- Ability to work under pressure and meet tight deadlines
- Proficiency in Microsoft Office Suite

If you are a results-driven individual with a passion for customer service and a background in call center operations, we want to hear from you. Please send your resume and cover letter to apply@recruiteramerica.com by 2024-09-14.


Please inculde this job reference [27212-Call center operations manager] in the email when you send your application.

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