Customer Experience Manager

Job Reference: 29349-Customer experience manager
Company: RecruitArab - recruiter
Industry: Education
Job Title: Customer Experience Manager

Location: Dubai, UAE

Closing Date: 2024-09-12

Email Address: apply@recruiteramerica.com

We are seeking a dynamic and experienced Customer Experience Manager to join our team in Dubai. The ideal candidate will have a passion for education and a strong background in customer service and relationship management. As the Customer Experience Manager, you will be responsible for ensuring that our students and parents have a positive and seamless experience from the moment they inquire about our educational services to their ongoing engagement with our institution.

Key Responsibilities:
- Develop and implement strategies to improve the overall customer experience and satisfaction
- Manage a team of customer service representatives to ensure high-quality service delivery
- Monitor and analyze customer feedback and data to identify areas for improvement
- Collaborate with various departments to streamline processes and enhance the customer journey
- Lead initiatives to increase customer engagement and loyalty
- Handle escalated customer issues and provide timely resolution
- Conduct regular training and development programs for staff to enhance their customer service skills
- Stay up-to-date on industry trends and best practices in customer experience management

Requirements:
- Bachelor's degree in Business Administration, Marketing, or a related field
- [X] years of experience in customer service or relationship management
- Excellent communication and interpersonal skills
- Strong leadership and team management abilities
- Proven track record of improving customer satisfaction and retention
- Knowledge of CRM systems and customer feedback tools
- Ability to work in a fast-paced and multicultural environment

If you are passionate about delivering exceptional customer experiences and have a background in education, we would love to hear from you. Please send your resume and cover letter to apply@recruiteramerica.com by 2024-09-12.


Please inculde this job reference [29349-Customer experience manager] in the email when you send your application.

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