Customer Service Operations Manager

Job Reference: 27995-Customer service operations manager
Company: RecruitArab - recruiter
Industry: Retail
Job Title: Customer Service Operations Manager

Location: Dubai, UAE

Closing Date: 2024-10-01

Email Address: apply@recruiteramerica.com

We are seeking a highly skilled and experienced Customer Service Operations Manager to oversee and manage the customer service operations in our retail store in Dubai. The ideal candidate will have a strong background in customer service management, excellent communication skills, and a proven track record of delivering exceptional customer service.

Responsibilities:
- Develop and implement customer service policies and procedures to ensure customer satisfaction and retention
- Manage and train a team of customer service representatives to deliver high-quality service to customers
- Monitor and evaluate customer service metrics and KPIs to identify areas for improvement
- Handle escalated customer complaints and issues in a timely and professional manner
- Collaborate with other departments to ensure a seamless customer experience across all touchpoints
- Conduct regular performance evaluations and provide feedback and coaching to team members
- Stay up-to-date on industry trends and best practices in customer service operations

Requirements:
- Bachelor's degree in Business Administration or related field
- Minimum of 5 years of experience in customer service management, preferably in the retail industry
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Ability to work under pressure and handle multiple priorities
- Proficiency in Microsoft Office Suite and customer service software
- Knowledge of Dubai's retail market and customer preferences

If you meet the above requirements and are passionate about delivering exceptional customer service, we would love to hear from you. Please send your resume and cover letter to apply@recruiteramerica.com by 2024-10-01.


Please inculde this job reference [27995-Customer service operations manager] in the email when you send your application.

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