Senior Product Support Engineer

Job Reference: 22907-Senior product support engineer
Company: RecruitArab - recruiter
Industry: Education
Position: Senior Product Support Engineer
Location: Dubai, UAE
Industry: Education
Closing Date: 2024-09-21
Email Address: apply@recruiteramerica.com

We are seeking a highly skilled and experienced Senior Product Support Engineer to join our team in Dubai, UAE. As a Senior Product Support Engineer in the education industry, you will be responsible for providing technical support and assistance to our clients, ensuring the smooth operation of our products and services.

Key Responsibilities:
- Provide technical support to customers via phone, email, and in-person meetings
- Troubleshoot and resolve issues related to our products and services
- Collaborate with the product development team to identify and address software bugs and errors
- Develop and maintain product documentation and training materials
- Conduct product training sessions for clients and internal staff
- Stay up-to-date with industry trends and advancements in technology to enhance product support services
- Assist in the testing and deployment of new product features and updates

Requirements:
- Bachelor's degree in Computer Science, Information Technology, or related field
- Minimum of 5 years of experience in a technical support role, preferably in the education industry
- Strong knowledge of software development lifecycle and debugging techniques
- Experience with troubleshooting software and hardware issues
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Strong problem-solving skills and attention to detail

If you are a proactive and customer-oriented individual with a passion for technology and education, we would love to hear from you. Please send your resume and cover letter to apply@recruiteramerica.com by the closing date 2024-09-21.


Please inculde this job reference [22907-Senior product support engineer] in the email when you send your application.

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