Service Desk Analyst

Job Reference: 20199-Service desk analyst
Company: RecruitArab - recruiter
Industry: Agriculture
Job Title: Service Desk Analyst

Location: Dubai, UAE

Closing Date: 2024-09-22

Email Address: apply@recruiteramerica.com

We are seeking a talented and experienced Service Desk Analyst to join our team in the Agriculture industry in Dubai. The Service Desk Analyst will be responsible for providing technical support and assistance to end-users in a timely and efficient manner.

Key Responsibilities:
- Provide first-line technical support to end-users via phone, email, or in person
- Troubleshoot and resolve hardware and software issues
- Install, configure, and maintain computer systems and peripherals
- Collaborate with other IT teams to escalate and resolve complex technical issues
- Document and maintain records of technical issues and solutions
- Train end-users on new technologies and software applications
- Monitor and respond to IT service requests in a timely manner
- Maintain a high level of customer satisfaction through excellent communication and service delivery

Requirements:
- Bachelor's degree in Computer Science, Information Technology, or related field
- [Random number] years of experience in a similar role
- Solid understanding of hardware, software, and network troubleshooting
- Strong problem-solving skills and attention to detail
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Knowledge of ITIL framework is a plus

If you are a motivated and skilled Service Desk Analyst with a passion for providing excellent customer service, we would love to hear from you. Please send your resume and cover letter to apply@recruiteramerica.com by the closing date.


Please inculde this job reference [20199-Service desk analyst] in the email when you send your application.

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