Service Desk Analyst

Job Reference: 29717-Service desk analyst
Company: RecruitArab - recruiter
Industry: Pharmaceuticals
Position: Service Desk Analyst
Location: Dubai, UAE
Industry: Pharmaceuticals
Closing Date: 2024-09-04
Email Address: apply@recruiteramerica.com

We are seeking a Service Desk Analyst to join our team in Dubai, UAE, within the pharmaceutical industry. The Service Desk Analyst will be responsible for providing technical support and assistance to end users within the organization. This role will involve troubleshooting and resolving technical issues, as well as providing excellent customer service to ensure a positive user experience.

Key Responsibilities:
- Respond to incoming support requests via phone, email, or ticketing system in a timely and professional manner
- Diagnose and resolve technical issues related to hardware, software, and network systems
- Escalate complex issues to the appropriate IT teams for resolution
- Install, configure, and maintain computer systems and software applications
- Provide training and guidance to end users on IT systems and best practices
- Ensure all support tickets are documented and updated in the ticketing system
- Monitor system performance and conduct routine maintenance tasks
- Collaborate with other IT teams to implement system upgrades and enhancements

Requirements:
- Bachelor's degree in Computer Science, Information Technology, or related field
- [Number] years of experience in a technical support role, preferably in the pharmaceutical industry
- Solid understanding of IT systems, networks, and software applications
- Excellent communication and customer service skills
- Ability to prioritize and manage multiple tasks effectively
- IT certifications (e.g. CompTIA A+, Microsoft Certified Professional) are a plus

If you are a motivated and skilled IT professional looking to join a dynamic team in the pharmaceutical industry, we encourage you to apply for the Service Desk Analyst position. Please send your resume and cover letter to apply@recruiteramerica.com by the closing date 2024-09-04.


Please inculde this job reference [29717-Service desk analyst] in the email when you send your application.

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