Service Desk Manager

Job Reference: 24476-Service desk manager
Company: RecruitArab - recruiter
Industry: Consumer Goods
Position: Service Desk Manager
Location: Dubai, UAE
Industry: Consumer Goods
Closing Date: 2024-09-29
Email Address: apply@recruiteramerica.com

We are seeking a highly skilled and experienced Service Desk Manager to join our team in Dubai. The ideal candidate will have a strong background in consumer goods and possess excellent leadership and communication skills.

Responsibilities:
- Manage and oversee the day-to-day operations of the service desk team
- Develop and implement service desk policies and procedures
- Monitor service desk performance and ensure targets are met
- Provide technical support and guidance to service desk staff
- Handle complex customer escalations and complaints
- Collaborate with other departments to improve overall customer satisfaction
- Conduct regular performance reviews and provide feedback to service desk staff
- Identify and implement process improvements to enhance efficiency and productivity
- Stay up-to-date on industry trends and best practices in service desk management
- Ensure compliance with company policies and procedures

Requirements:
- Bachelor's degree in IT or related field
- Minimum of 5 years of experience in service desk management
- Strong leadership and interpersonal skills
- Excellent communication and customer service skills
- Ability to multitask and prioritize in a fast-paced environment
- Knowledge of consumer goods industry is preferred
- ITIL certification is a plus

If you meet the above requirements and are looking for a challenging and rewarding opportunity in Dubai, we encourage you to apply for the Service Desk Manager position. Please send your resume and cover letter to apply@recruiteramerica.com by 2024-09-29.


Please inculde this job reference [24476-Service desk manager] in the email when you send your application.

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