Operations Manager
Job description
The Operations Manager at Queens Hotel Perth is responsible for overseeing the day-to-day functioning of the hotel, ensuring smooth operations across all departments. This role focuses on maintaining high standards of guest satisfaction, optimising efficiency, and achieving business goals.
Key Responsibilities
Guest ExperienceEnsure exceptional service standards across front desk, housekeeping, and other guest-facing areas.Handle guest complaints and resolve issues promptly to maintain satisfaction and loyalty.Operational OversightSupervise daily hotel operations, coordinating between departments to ensure seamless service delivery.Monitor housekeeping, maintenance, and food service quality.Implement and enforce health, safety, and hygiene standards.Staff ManagementRecruit, train, and mentor staff to deliver consistent service excellence.Schedule shifts and manage staffing levels to balance efficiency and guest needs.Conduct performance reviews and foster a positive work culture.Financial & Administrative DutiesAssist in budgeting, forecasting, and cost control measures.Monitor revenue streams and operational expenses.Ensure compliance with company policies and local regulations.Strategic SupportIdentify opportunities for process improvements and implement best practices.
Qualifications & Skills
Proven experience in hotel operations or hospitality management.Strong leadership and interpersonal skills.Excellent problem-solving and decision-making abilities.Knowledge of hotel management systems (PMS) and Microsoft Office Suite.Ability to work under pressure and adapt to changing priorities.Degree or diploma in Hospitality Management (preferred).Desired Attributes
Customer-focused mindset with a passion for hospitality.Strong organisational and multitasking skills.Ability to inspire and motivate diverse teams.Commitment to maintaining high service and operational standards.