Center / Office Manager
Full-time
Mid
Description
**Impact & Scope**
The Center Manager serves as General Manager of a Score Plus Education Center. This Center provides Test Preparation, Admissions Consulting, Languages Training, and Academic Tutoring support for students seeking to excel in a career for higher studies and better employment opportunities. The Center Manager oversees all aspects of the center including staffing; sales, service, academics, and the overall center P & L. He/she will hire, manage, and coach a team of counselors/advisors and coordinators to achieve financial, service, and academic outcomes.
• *Desired Skills & Experience**
• *Leadership**
Ø Recruit, train, manage and coach a team to achieve desired sales, service, and academic outcomes
Ø Provide ongoing development and training opportunities for team
Ø Contribute to the overall performance of The Princeton Review and inlingua programs
• *Business Development & Strategy**
Ø Drive growth of the Center business through the development and execution of marketing and sales plans
Ø Providing complete information to clients based on their needs and aspirations
Ø Encouraging telephonic leads and leads from other sources to walk into the center for counseling
Ø By cross-selling relevant products
Ø Hire, train, and coach team to achieve targets
Ø Create a welcoming and supportive Center culture for our students and Parents
Ø Oversee the academic progress of students and assist them in planning their studies and achieving their goals
Ø Work collaboratively with other departments including outside sales, curriculum, and executive leadership to improve outcomes
Ø Ensure proper staffing and provide ongoing training and development of staff
Ø Manage key performance metrics including sales, student retention, academic excellence, and expense management
Ø Ensure excellence in all student experiences in the local center. Provide enthusiastic, hands-on customer service.
Ø Conduct presentations to school counselors, prospective and enrolled students
Ø Develop and maintain relationships with high schools, colleges, and institutions within the territory.
Ø Oversee facilities management
Ø Administer and Coordinate Center Licenses, Staff Visas, and other day-to-day Center Operations as per the requirement of the Corporate Office.
• *Knowledge, Skills & Abilities**
Ø Ability to build, manage, and motivate a high-functioning team.
Ø Hiring, managing, coaching, and performance assessment skills
Ø Excellent interpersonal, communication, presentation, and leadership skills
Ø Strong problem-solving, decision-making capabilities and strong analytical skills
Ø Organizational and long-range planning skills
Ø High Energy Level
Ø Confident and optimistic demeanor and the ability to thrive in a fast-paced environment
Ø Results focus with a passion for customer service and business growth
Ø Ability to work effectively in a dispersed workforce
• *Requirements**:
Ø Bachelors or Masters Degree (B.E / B.Tech. / MBA /M.Sc / M.Com)
Ø 7+ years experience with at least 5 years in a managerial role in the education industry. Further previous experience in a teaching or training role will be preferred
Ø Must be willing to work extended hours (including evenings and weekends), as needed, to meet business objectives
• *Measurements (including, but not limited to)**
Ø Sales
Ø Operating Income
Ø Student Outcomes
Ø Service (student recommendation rate)
Ø Staff retention & morale
• *Job Types**: Full-time, Contract
• *Education**:
- Bachelor's (required)
• *Language**:
- English (required)
The Center Manager serves as General Manager of a Score Plus Education Center. This Center provides Test Preparation, Admissions Consulting, Languages Training, and Academic Tutoring support for students seeking to excel in a career for higher studies and better employment opportunities. The Center Manager oversees all aspects of the center including staffing; sales, service, academics, and the overall center P & L. He/she will hire, manage, and coach a team of counselors/advisors and coordinators to achieve financial, service, and academic outcomes.
• *Desired Skills & Experience**
• *Leadership**
Ø Recruit, train, manage and coach a team to achieve desired sales, service, and academic outcomes
Ø Provide ongoing development and training opportunities for team
Ø Contribute to the overall performance of The Princeton Review and inlingua programs
• *Business Development & Strategy**
Ø Drive growth of the Center business through the development and execution of marketing and sales plans
Ø Providing complete information to clients based on their needs and aspirations
Ø Encouraging telephonic leads and leads from other sources to walk into the center for counseling
Ø By cross-selling relevant products
Ø Hire, train, and coach team to achieve targets
Ø Create a welcoming and supportive Center culture for our students and Parents
Ø Oversee the academic progress of students and assist them in planning their studies and achieving their goals
Ø Work collaboratively with other departments including outside sales, curriculum, and executive leadership to improve outcomes
Ø Ensure proper staffing and provide ongoing training and development of staff
Ø Manage key performance metrics including sales, student retention, academic excellence, and expense management
Ø Ensure excellence in all student experiences in the local center. Provide enthusiastic, hands-on customer service.
Ø Conduct presentations to school counselors, prospective and enrolled students
Ø Develop and maintain relationships with high schools, colleges, and institutions within the territory.
Ø Oversee facilities management
Ø Administer and Coordinate Center Licenses, Staff Visas, and other day-to-day Center Operations as per the requirement of the Corporate Office.
• *Knowledge, Skills & Abilities**
Ø Ability to build, manage, and motivate a high-functioning team.
Ø Hiring, managing, coaching, and performance assessment skills
Ø Excellent interpersonal, communication, presentation, and leadership skills
Ø Strong problem-solving, decision-making capabilities and strong analytical skills
Ø Organizational and long-range planning skills
Ø High Energy Level
Ø Confident and optimistic demeanor and the ability to thrive in a fast-paced environment
Ø Results focus with a passion for customer service and business growth
Ø Ability to work effectively in a dispersed workforce
• *Requirements**:
Ø Bachelors or Masters Degree (B.E / B.Tech. / MBA /M.Sc / M.Com)
Ø 7+ years experience with at least 5 years in a managerial role in the education industry. Further previous experience in a teaching or training role will be preferred
Ø Must be willing to work extended hours (including evenings and weekends), as needed, to meet business objectives
• *Measurements (including, but not limited to)**
Ø Sales
Ø Operating Income
Ø Student Outcomes
Ø Service (student recommendation rate)
Ø Staff retention & morale
• *Job Types**: Full-time, Contract
• *Education**:
- Bachelor's (required)
• *Language**:
- English (required)