Customer Service Representative Urdu Speakers Only

Act as the primary point of contact for customers, addressing inquiries with a personalized touch to ensure a positive experience.Utilize CRM software to track customer interactions and provide timely follow-ups, ensuring customers feel valued and heard.Resolve complex issues by collaborating with cross-functional teams, demonstrating problem-solving skills and a proactive approach.Maintain in-depth product knowledge to offer tailored solutions, enhancing customer satisfaction and loyalty.Handle feedback and complaints with empathy, using insights to improve service delivery and enhance customer retention.Conduct regular follow-ups post-resolution to ensure customer satisfaction and foster long-term relationships.Document all customer interactions accurately to contribute to a knowledge base that enhances team performance. Minimum of a high school diploma, with preference for candidates holding an associate's or bachelor's degree in a relevant field.1-3 years of customer service experience, preferably in a fast-paced environment such as retail or e-commerce.Certification in customer service excellence or a related field is a plus, showcasing commitment to professional development.Experience in industries such as telecommunications, finance, or healthcare can provide a competitive edge.Fluency in English is mandatory; proficiency in additional languages is highly desirable for diverse clientele.Ability to work flexible hours, including evenings and weekends, to accommodate customer needs and business demands.