Customer Support Specialist
Full-time
Mid
Description
About Us
Kite Packaging is a leading business in our sector, having grown from a start-up to achieve significant success.
• We have been ranked among the Top 50 Fastest Growing Companies in the Midlands
• We have achieved Sunday Times Track 100 Fastest Profit Growth in the UK
• We were named Packaging Company of the Year (2023)
We have received several industry awards and are committed to delivering excellent services.
The Role Of Customer Service Representative
Due to the high volume of daily orders and dispatches, we receive a large number of customer enquiries via phone, email, and live chat relating to deliveries, order updates, and general product queries.
Key Skills And Essential Experience
The ideal candidate will have a minimum of 2 years' experience in an office-based customer service environment, along with the following key skills and attributes:
• A clear, professional, and confident telephone manner
• Proven ability to handle a high volume of calls and customer queries effectively
• Strong listening and problem-solving skills with a customer-focused approach
• Excellent administrative and organisational abilities
• High attention to detail and accuracy in all tasks
• Ability to remain calm under pressure and deliver results within tight deadlines
• Comfortable using multiple systems simultaneously and managing competing priorities
• Proficient in Microsoft Office applications, particularly Word, Excel, and Outlook
• A proactive attitude and willingness to go above and beyond to support the team and customers
Kite Packaging is a leading business in our sector, having grown from a start-up to achieve significant success.
• We have been ranked among the Top 50 Fastest Growing Companies in the Midlands
• We have achieved Sunday Times Track 100 Fastest Profit Growth in the UK
• We were named Packaging Company of the Year (2023)
We have received several industry awards and are committed to delivering excellent services.
The Role Of Customer Service Representative
Due to the high volume of daily orders and dispatches, we receive a large number of customer enquiries via phone, email, and live chat relating to deliveries, order updates, and general product queries.
Key Skills And Essential Experience
The ideal candidate will have a minimum of 2 years' experience in an office-based customer service environment, along with the following key skills and attributes:
• A clear, professional, and confident telephone manner
• Proven ability to handle a high volume of calls and customer queries effectively
• Strong listening and problem-solving skills with a customer-focused approach
• Excellent administrative and organisational abilities
• High attention to detail and accuracy in all tasks
• Ability to remain calm under pressure and deliver results within tight deadlines
• Comfortable using multiple systems simultaneously and managing competing priorities
• Proficient in Microsoft Office applications, particularly Word, Excel, and Outlook
• A proactive attitude and willingness to go above and beyond to support the team and customers