IT Service Manager
Full-time
Mid
Description
Job summary
At FCDO Services we protect the UKs interests at home and overseas. We design and construct secure government buildings and courier diplomatic packages worldwide, safeguard government tech and a whole lot more. Our work is as varied and vital as it gets, but we never lose sight of our people. Their skills, aspirations and growth mean as much as the global mission were on. In our world, it all matters.
Job description
Our Digital and Data technology team are at the forefront of digital innovation. They provide best in-class solutions for our clients, helping to shape and support a data driven future for UK government. Whether its creating bespoke, secure software, offering programme and application support or moving an entire embassys servers to a Cloud platform. No matter the task, they are on hand to support. Now, youve got the opportunity to join them.
Providing innovation to government partners.
Delivering best-in-class solutions.
Working at the cutting-edge of technology
It all matters.
Work at the heart of our global IT operation
Our tight-knit and collaborative team of IT engineers, analysts and managers help to keep the UK safe and secure, and when you join us in this role youll focus on the successful delivery of managed services, and support their ongoing evolution. Youll achieve this by reporting progress against KPIs and supporting operational delivery teams as they follow our processes for change, risk and issue reporting. Well also expect you to maintain detailed records of reporting and engagement calendars, and encourage a team culture of positive efficiency by providing insights on reporting and engagement alignments.
Youll have a wide range of additional responsibilities these include working with your analyst colleagues to produce reporting packs for Senior IT Service Managers, customers and internal stakeholders, and adding context to MI data to support effective analysis of service performance. In order to support the successful completion of KPIs, youll engage with delivery units, identify areas of risk and report these to our Head of IT Service Management.
Use all your skills and experience as you help defend the UKs interests
To be a success in this role youll hold an ITIL 4 Foundation certificate, have well developed knowledge of SLAs/OLAs/Contracts and their relationships, and be a confident user of MS Excel, Word and PowerPoint. Your excellent communication, influencing and interpersonal skills will allow you to work creatively as a key member of our team, and youll be committed to providing a service of the very highest quality.
Knowledge of FCDOs overseas platform and/or experience of working with FCDO and Programme Assurance Groups would be desirable, as would knowledge of technical security and ICT. In addition, a practical understanding of PowerBI and Service Management tools such as ServiceNow would be an advantage.
Discover the support you need to grow your career further
But were always looking to improve just like you. Thats why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, youll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need.
Want to see your future teams work in action? Step into our Virtual Embassy and select a guide to take you round to see how we deliver for government customers and how you could help. Explore the embassy now at virtual-embassy.fcdoservicescareers.co.uk
Every single colleague must be security cleared before joining us. If youre successful in your application, well ask you to undergo our vetting process to achieve Security Check (SC) clearance. You can find out more about vetting at fcdoservicescareers.co.uk/how-to-apply/
To find out more about our benefits and our organisation, please visit fcdoservicescareers.co.uk
Closing date: 16/11/2025
It takes a diverse team to protect a diverse world
The vital work we do takes an incredible community of colleagues, with different skills, backgrounds, cultures and identities. We support every individual, so that you always know youre welcome and valued. Its what makes us a Disability Confident employer. And why were recognised as a Carer Confident workplace. And its how you know youre joining an inspiring, inclusive organisation.
Candidates who are judged to be close to meeting the criteria may be considered for other positions in FCDO Services which may be at a lower grade, but have a potential skills match
Person specification
We are looking for people with:
• ITIL v4 Foundation certificate
• Experience of working as a Service Manager
• Competency with MS Excel and PowerPoint
• Knowledge of SLAs/OLAs/Contracts and their relationships.
• Strong communication skills
At FCDO Services we protect the UKs interests at home and overseas. We design and construct secure government buildings and courier diplomatic packages worldwide, safeguard government tech and a whole lot more. Our work is as varied and vital as it gets, but we never lose sight of our people. Their skills, aspirations and growth mean as much as the global mission were on. In our world, it all matters.
Job description
Our Digital and Data technology team are at the forefront of digital innovation. They provide best in-class solutions for our clients, helping to shape and support a data driven future for UK government. Whether its creating bespoke, secure software, offering programme and application support or moving an entire embassys servers to a Cloud platform. No matter the task, they are on hand to support. Now, youve got the opportunity to join them.
Providing innovation to government partners.
Delivering best-in-class solutions.
Working at the cutting-edge of technology
It all matters.
Work at the heart of our global IT operation
Our tight-knit and collaborative team of IT engineers, analysts and managers help to keep the UK safe and secure, and when you join us in this role youll focus on the successful delivery of managed services, and support their ongoing evolution. Youll achieve this by reporting progress against KPIs and supporting operational delivery teams as they follow our processes for change, risk and issue reporting. Well also expect you to maintain detailed records of reporting and engagement calendars, and encourage a team culture of positive efficiency by providing insights on reporting and engagement alignments.
Youll have a wide range of additional responsibilities these include working with your analyst colleagues to produce reporting packs for Senior IT Service Managers, customers and internal stakeholders, and adding context to MI data to support effective analysis of service performance. In order to support the successful completion of KPIs, youll engage with delivery units, identify areas of risk and report these to our Head of IT Service Management.
Use all your skills and experience as you help defend the UKs interests
To be a success in this role youll hold an ITIL 4 Foundation certificate, have well developed knowledge of SLAs/OLAs/Contracts and their relationships, and be a confident user of MS Excel, Word and PowerPoint. Your excellent communication, influencing and interpersonal skills will allow you to work creatively as a key member of our team, and youll be committed to providing a service of the very highest quality.
Knowledge of FCDOs overseas platform and/or experience of working with FCDO and Programme Assurance Groups would be desirable, as would knowledge of technical security and ICT. In addition, a practical understanding of PowerBI and Service Management tools such as ServiceNow would be an advantage.
Discover the support you need to grow your career further
But were always looking to improve just like you. Thats why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, youll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need.
Want to see your future teams work in action? Step into our Virtual Embassy and select a guide to take you round to see how we deliver for government customers and how you could help. Explore the embassy now at virtual-embassy.fcdoservicescareers.co.uk
Every single colleague must be security cleared before joining us. If youre successful in your application, well ask you to undergo our vetting process to achieve Security Check (SC) clearance. You can find out more about vetting at fcdoservicescareers.co.uk/how-to-apply/
To find out more about our benefits and our organisation, please visit fcdoservicescareers.co.uk
Closing date: 16/11/2025
It takes a diverse team to protect a diverse world
The vital work we do takes an incredible community of colleagues, with different skills, backgrounds, cultures and identities. We support every individual, so that you always know youre welcome and valued. Its what makes us a Disability Confident employer. And why were recognised as a Carer Confident workplace. And its how you know youre joining an inspiring, inclusive organisation.
Candidates who are judged to be close to meeting the criteria may be considered for other positions in FCDO Services which may be at a lower grade, but have a potential skills match
Person specification
We are looking for people with:
• ITIL v4 Foundation certificate
• Experience of working as a Service Manager
• Competency with MS Excel and PowerPoint
• Knowledge of SLAs/OLAs/Contracts and their relationships.
• Strong communication skills