Operations Manager
Full-time
Mid
Description
Operations Manager
Location:
West Midlands
Salary:
£55,000 DOE
Hours:
Full-time, Monday–Friday
KBB Recruitment are pleased to be working with a leading bathrooms manufacturer, Due to continued growth, our client is now seeking an experienced Operations Manager to oversee and optimise operational performance.
This is an excellent opportunity to join a forward-thinking, values-driven organisation known for its commitment to quality, innovation, and exceptional customer service.
The Role
The Operations Manager will play a key strategic role in leading and developing the operational function, ensuring efficiency, accuracy, and service excellence. Responsibilities include:
Key Responsibilities
Lead all operational activities with full accountability for cost control, productivity, and delivery against targets.
Drive continuous improvement initiatives using Lean methodologies to enhance efficiency and reduce waste.
Promote and embed a proactive safety culture, ensuring compliance with all regulatory and health & safety standards.
Build strong cross-functional collaboration and adapt quickly to changing business needs to deliver outstanding customer outcomes.
Develop, coach, and empower operational team members, fostering a high-performance culture.
Ensure strong stock accuracy and smooth processes across warehousing, delivery, and customer service.
Monitor performance metrics, turning data insights into actionable decisions.
Provide regular performance reporting and operational updates to senior management.
Support the integration and adoption of new systems and operational processes.
Encourage teamwork, accountability, and open communication across departments.
Manage challenging conversations and resolve conflicts constructively.
Maintain quality standards, ensuring all products are secure, correctly presented, and dispatched in excellent condition.
Work collaboratively with customer experience and sales teams to resolve order or delivery issues efficiently.
Demonstrate flexibility by supporting increased volumes or urgent orders when required.
About You
The ideal candidate will bring strong operational leadership experience, excellent communication skills, and a proactive approach to improvement and problem-solving.
Key Requirements
Minimum of
5 years’ managerial experience
in an operational role, ideally within a medium-sized business in FMCG or a related industry.
Outstanding communication skills, with the ability to engage confidently at all levels.
Highly organised, able to prioritise effectively and manage multiple demands.
Strong analytical skills with the ability to make informed, data-driven decisions.
Proven leadership, planning, and problem-solving abilities.
Competent in IT systems, including ERP and Warehouse Management Systems (WMS), with experience implementing new technologies.
Resilient, adaptable, and confident in managing people and processes.
Experience in recruitment and selection.
If you are an experienced Operations Manager looking for a new challenge within a growing and innovative business, KBB Recruitment would love to hear from you.
How to Apply
To apply, please send your CV and a brief covering note to
(url removed)
or contact Amber on
(phone number removed).
KBB Recruitment
are acting as the employment agency for this position
Location:
West Midlands
Salary:
£55,000 DOE
Hours:
Full-time, Monday–Friday
KBB Recruitment are pleased to be working with a leading bathrooms manufacturer, Due to continued growth, our client is now seeking an experienced Operations Manager to oversee and optimise operational performance.
This is an excellent opportunity to join a forward-thinking, values-driven organisation known for its commitment to quality, innovation, and exceptional customer service.
The Role
The Operations Manager will play a key strategic role in leading and developing the operational function, ensuring efficiency, accuracy, and service excellence. Responsibilities include:
Key Responsibilities
Lead all operational activities with full accountability for cost control, productivity, and delivery against targets.
Drive continuous improvement initiatives using Lean methodologies to enhance efficiency and reduce waste.
Promote and embed a proactive safety culture, ensuring compliance with all regulatory and health & safety standards.
Build strong cross-functional collaboration and adapt quickly to changing business needs to deliver outstanding customer outcomes.
Develop, coach, and empower operational team members, fostering a high-performance culture.
Ensure strong stock accuracy and smooth processes across warehousing, delivery, and customer service.
Monitor performance metrics, turning data insights into actionable decisions.
Provide regular performance reporting and operational updates to senior management.
Support the integration and adoption of new systems and operational processes.
Encourage teamwork, accountability, and open communication across departments.
Manage challenging conversations and resolve conflicts constructively.
Maintain quality standards, ensuring all products are secure, correctly presented, and dispatched in excellent condition.
Work collaboratively with customer experience and sales teams to resolve order or delivery issues efficiently.
Demonstrate flexibility by supporting increased volumes or urgent orders when required.
About You
The ideal candidate will bring strong operational leadership experience, excellent communication skills, and a proactive approach to improvement and problem-solving.
Key Requirements
Minimum of
5 years’ managerial experience
in an operational role, ideally within a medium-sized business in FMCG or a related industry.
Outstanding communication skills, with the ability to engage confidently at all levels.
Highly organised, able to prioritise effectively and manage multiple demands.
Strong analytical skills with the ability to make informed, data-driven decisions.
Proven leadership, planning, and problem-solving abilities.
Competent in IT systems, including ERP and Warehouse Management Systems (WMS), with experience implementing new technologies.
Resilient, adaptable, and confident in managing people and processes.
Experience in recruitment and selection.
If you are an experienced Operations Manager looking for a new challenge within a growing and innovative business, KBB Recruitment would love to hear from you.
How to Apply
To apply, please send your CV and a brief covering note to
(url removed)
or contact Amber on
(phone number removed).
KBB Recruitment
are acting as the employment agency for this position