Senior Customer Service Representative
Full-time
Mid
Description
Job Opportunity
This role involves serving a large population of Spanish-speaking clients, and may require the ability to perform interpreter duties if bilingual.
• The selected candidate will be responsible for answering calls professionally and using departmental opening and closing statements.
• Key responsibilities include routing calls to the proper department, scheduling appointments as instructed, returning calls to clients to verify appointments or deliver information, and providing callers with relevant details.
• Additional duties may include conducting appointment reminders for family planning clinics and other facilities as needed.
• The ideal candidate will also be required to perform registration functions in accordance with the HMS Client Registration User Guide.
• This includes verifying patient identity, confirming date of birth and/or name in the computer system, creating new accounts and updating established ones.
• Maintaining awareness of all policies and protocols is essential, as well as participating in special projects and performing miscellaneous related work as required.
• It is expected that the successful candidate will also be willing to cross-train to cover the front desk as needed.
This role involves serving a large population of Spanish-speaking clients, and may require the ability to perform interpreter duties if bilingual.
• The selected candidate will be responsible for answering calls professionally and using departmental opening and closing statements.
• Key responsibilities include routing calls to the proper department, scheduling appointments as instructed, returning calls to clients to verify appointments or deliver information, and providing callers with relevant details.
• Additional duties may include conducting appointment reminders for family planning clinics and other facilities as needed.
• The ideal candidate will also be required to perform registration functions in accordance with the HMS Client Registration User Guide.
• This includes verifying patient identity, confirming date of birth and/or name in the computer system, creating new accounts and updating established ones.
• Maintaining awareness of all policies and protocols is essential, as well as participating in special projects and performing miscellaneous related work as required.
• It is expected that the successful candidate will also be willing to cross-train to cover the front desk as needed.