Call Center Manager

Job Reference: 24831-Call Center Manager
Company: RecruitArab - recruiter
Industry: Construction
Job Title: Call Center Manager (Construction)

Location: Dubai, UAE

Closing Date: 2024-09-06

Email Address: apply@recruiteramerica.com

We are seeking a highly skilled and experienced Call Center Manager to join our team in Dubai. The ideal candidate will have a background in the construction industry and a proven track record of managing call center operations effectively.

Responsibilities:
- Oversee the day-to-day operations of the call center, ensuring efficiency and productivity
- Develop and implement strategies to improve customer service and satisfaction
- Monitor call center performance metrics and implement measures to enhance performance
- Train, mentor, and coach call center staff to ensure they meet performance targets
- Handle escalated customer complaints and issues in a professional and timely manner
- Collaborate with other departments to improve processes and procedures within the call center
- Develop and implement training programs for call center staff to enhance their skills and knowledge
- Stay up-to-date on industry trends and best practices in call center management

Requirements:
- Bachelor's degree in Business Administration or a related field
- Minimum of 5 years of experience in call center management, preferably in the construction industry
- Strong leadership and communication skills
- Excellent problem-solving abilities
- Ability to work under pressure and meet tight deadlines
- Proficiency in Microsoft Office Suite and call center software
- Strong analytical and decision-making skills

If you meet the above requirements and are looking for an exciting opportunity in the construction industry, we would love to hear from you. Please send your resume and cover letter to apply@recruiteramerica.com by 2024-09-06.


Please inculde this job reference [24831-Call Center Manager] in the email when you send your application.

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