Call Center Manager

Job Reference: 30311-Call Center Manager
Company: RecruitArab - recruiter
Industry: Consumer Goods
Job Title: Call Center Manager

Location: Dubai, UAE

Closing Date: 2024-09-08

Email Address: apply@recruiteramerica.com

We are seeking a highly motivated and experienced Call Center Manager to join our team in Dubai, UAE. The ideal candidate will have a strong background in managing call center operations within the consumer goods industry.

Responsibilities:
- Oversee day-to-day operations of the call center, ensuring high levels of customer service and satisfaction
- Develop and implement strategies to improve call center performance and efficiency
- Monitor call center metrics and KPIs to identify areas for improvement
- Train, coach, and mentor call center staff to enhance their skills and performance
- Handle escalated customer complaints and issues in a timely and professional manner
- Collaborate with other departments to ensure seamless communication and coordination
- Conduct regular performance evaluations and provide feedback to team members
- Stay up-to-date on industry trends and best practices in call center management

Requirements:
- Bachelor's degree in Business Administration or a related field
- Minimum of 5 years of experience in call center management within the consumer goods industry
- Strong leadership and communication skills
- Proven track record of driving results and achieving targets
- Ability to work in a fast-paced environment and manage multiple priorities
- Proficiency in Microsoft Office and call center software
- Fluency in English; Arabic language skills are a plus

If you meet the above requirements and are looking for an exciting opportunity in call center management, we encourage you to apply for this position. Please send your resume and cover letter to apply@recruiteramerica.com.


Please inculde this job reference [30311-Call Center Manager] in the email when you send your application.

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